frequently asked questions.
We are here to help…
FAQs
We are here to help, to save you time waiting on a call we have answered some of the most commonly asked questions. If you’ve still have questions you can talk to your Building Manager / Reception Staff – the friendly face you see everyday and they should be able to sort it.
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You can call us on 0207 432 2445 or book a viewing by emailing us lettings@criterionhospitality.com
Our dedicated reception staff are always on site and happy to show you around.
But if you’re too busy to visit our lovely buildings you can also do a virtual viewing by clicking the link below.
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Sorry no pets allowed, we want to make sure you feel safe and secure in our buildings.
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Our flats are not furnished, but we do provide white goods excluding dishwashers & microwaves. You can always bring your beloved microwave with you 😊
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Most of our buildings have secure parking. This ranges from building to building but includes Car, Bicycle and Motorcycle parking starting from £50/month and subject to availability.
Please note parking is paid separately to rent.
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If you like the flat, you can place a holding deposit which starts from £200, subject to monthly rent and the building chosen. This holding deposit will go towards your first rental payment, which is due before you move in.
Please note the holding deposit is non-refundable if false or misleading information is provided. Including but not limited to, not declaring a CCJ, changing your mind and not continuing with the rental, failing a Right to Rent check, or not responding to reasonable requests for information/identification.
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Traditional deposit: Paid to the landlord but held by a third-party company TDS.
The deposit is paid after all referencing/checks are complete and before move in.
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Rent is paid in advance and usually on the 1st of each month via Direct Debit.
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If you wish to move to another flat in the middle of your tenancy a charge of £250 is payable for redecoration costs. Including but not limited to, where the interior of the Premises including any Fixtures and Fittings are not kept in good repair/condition and good decorative order.
Flat swaps are subject to availability and discretion of our lettings manager, T’s & C’s do apply please speak to our letting’s team.
If you wish to change or add a person to your tenancy, a fee of £50 is charged, this is subject to the request being reviewed and accepted.
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When you’re moving out, your next landlord may ask for a reference from your current landlord (this would be us). If you wish to get one from us please email: accounts@criterionhspitality.com
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Please click the link below to set up you direct debit.
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Yes you can subject to a reference/affordability check which would also incur an admin fee.
Your friend would also need to go through the same checks/stages you did when you first moved in.
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If you are contacting us to submit a new maintenance request, please note that all maintenance requests must be made through your Rent Café Resident Portal.
If you have not accessed your resident portal yet, please click on the link below – based on your property.
When the page loads, just click on register
When you are inside, if you click the ‘home icon’, you will be able to see a big button that says ‘Maintenance’.
If for any reason you cannot access your portal, please email hello@criterionhospitality.com with the subject link ‘Unable to Access My Resident Portal’ and we’ll come back to you as soon as possible.
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Just before the end of your tenancy our renewals team will contact you to discuss the rate. Further details about your renewal and rent increase can be found in your tenancy agreement.
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Yes you can subject to meeting criteria such as
For Students:
>UK Guarantor
>Advance rental payment
Self Employed or New job:
>How far you are into your probation period at work
>Affordability criteria 30 times monthly rent
Please note further checks and criteria not listed here are also applicable.
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To have peace of mind and to protect the contents of your flat, we recommend you take out content insurance. As any damage or loss of your contents aren’t covered by the landlord.
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Please set up council tax with your local council as soon as you move in, to avoid legal action.
Link to set up council tax below:
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Please find instructions & links on how to set up you utility bills.
Emerald House
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Who you pay and how much you pay varies from building to building please see below
For Northumberland House & MiFlats Bracknell
Water is £30/£40 per month for 1 bed & 2 bed flats respectively. This payment is due to us via direct debit. This is set up as a separate direct debit to your rent.
For All other buildings
Please click links below to set up with your supplier.
Trafford House - Separate Suppliers
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Only our flats at Britannia Point have Air Conditioning.
The charges for Air conditioning are separate to Electricity and Hot Water & Heating.
Billing for Air Con is paid directly to Welcome Energy. You may contact Welcome Energy directly for further information on how your bill is calculated. Please click link below
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• Your Salary must be 30 times the monthly rent e.g. if the rent is £1000 per month your salary must be £30,000 per annum to be eligible to rent.
• Your Guarantor needs to earn 42 times the monthly rent & be a UK Homeowner.
• We can also take your savings into account, as long as the savings have been in your account for 3 months circa.
We take all applicants individual circumstances into consideration and it may vary from person to person, so feel free to give us a call to discuss.
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This tax strategy document sets out our approach to managing the group’s tax affairs. It has been approved by our CEO and is subject to periodic review by our board of directors.
It is compliant with the requirements of Schedule 19 of Finance Act 2016 and relates to the financial year ended on 31 March 2022.
UK tax risk management and appetite
We are committed to being a responsible and compliant taxpayer in any countries where we operate.
Our finance team, who report directly to the board, regularly review the operations of the group to identify all potential inherent tax risks and regularly liaise on all such matters with our external advisers with a view to ensuring that the group’s tax affairs are in good order and uncertainties are minimised.
The group maintains appropriate levels of internal competence in corporate and transactional taxes to ensure that all returns are properly prepared and that indirect and payroll taxes are dealt with and reported within all requirements. External tax advisers are used to support these processes as required.
We do not undertake any transactions led by a tax planning purpose although we do consider the tax consequences of transaction that we undertake as part of our commercial and investment operations. When evaluating a taxation matter, we consider the level of risk and any tax reliefs or opportunities available to us that are clearly within the legislation and related HMRC guidance.
Relationships with tax authorities
We engage openly and constructively with HMRC on matters relating to our tax affairs. We share information about our commercial developments or transactions, especially where there are complex tax treatments. The group is committed to ensuring that when doubt exists over the appropriate tax treatment of complex transactions, it will engage positively and appropriately with HMRC to ensure that, as far as possible, such matters are dealt with correctly at all times.
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